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How to send us a prescription.
One page to hand your discharge nurse.
Everything a prescribing office needs to send us a prescription, in the order they will need it. Print it, bookmark it, or put the URL on the rack card by the fax machine.
Where to send it.
E-prescribing is the preferred route
California requires most prescriptions to be issued electronically, with the statutory exceptions, and we are set up to receive them. We are not asking any prescriber to work around that requirement, and a pharmacy that suggests otherwise is one to be careful with. Search your directory by the legal name above.
Five fields that decide whether it lands.
The prescription itself goes through the lawful channel. These five go in the phone call or the cover sheet, and they are the difference between a delivery that meets the patient and one that comes back to the pharmacy.
- Patient mobile number. Counselling has to reach a person, and a courier needs someone to hand it to
- Discharge time, even approximate, so the run is timed to the patient rather than the route
- Destination — your facility, a named person at the desk, or the patient's home address
- How it is being paid — insurance, cash, workers' compensation, or on the case
- If on a lien: the law firm's name. We chase the protection letter, not your staff — but we need to start before the patient is discharged, not after
A typical outpatient orthopedic set
Filled, labeled and bagged per patient, with the contents checked against the discharge instruction sheet:
- Analgesia as prescribed, opioid or otherwise
- Antiemetic
- The bowel regimen that should accompany an opioid course
- Antibiotic and anticoagulant prophylaxis where ordered
- Muscle relaxant, GI protectant, topicals
- Bracing, sling, immobiliser or cold therapy on the same delivery
- A plain-language schedule card, English or Spanish
Ten minutes on the phone and it runs itself.
Your typical discharge windows, who sends orders, your standard post-op sets, where deliveries go and a mobile for the case that goes sideways. After that your nurse sends the order exactly as she does today.